Refund policy
💎 RETURNS & GUARANTEE
We offer a 30-day return window from the day you receive your order.
If you're not satisfied with your purchase, you can request a return — no stress.
✅ ELIGIBILITY
To be eligible for a return:
- Item must be unused and in original condition
- Must include original packaging
- Proof of purchase is required
📩 HOW TO REQUEST A RETURN
To start a return, contact us at:
moissanitempire@gmail.com
Please include:
- Your order number
- Reason for return
Our team will guide you through the process.
⚠️ IMPORTANT
- Returns must be approved before sending
- Items sent without prior approval will not be accepted
🔒 QUALITY GUARANTEE
Every piece is carefully inspected before shipping.
If your item arrives:
- Damaged
- Defective
- Incorrect
Contact us within 48 hours and we will make it right.
🚫 NON-RETURNABLE ITEMS
- Worn or used items
- Custom or personalized pieces
- Final sale items
💸 REFUNDS
Once your return is received and inspected:
- Refunds are processed within 5–10 business days
- Issued to your original payment method
Please note: it may take additional time for your bank or credit card provider to process the refund.